What can I do if my item is damaged in transit?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How do exchanges work?
We don't accept returns. Please follow our exchange policy below.
Our exchange policy:
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Buyer is responsible for return shipping and new shipping to ship an exchange item.
Products will be considered for exchange only if it is unworn and in perfect condition, and in original packing. Products that are damaged , soiled or returned without their original packing may not be accepted and may be sent back to You.
If order was eligible for free Shipping then original shipping will be deducted from the total credit which is paid by seller.If the customer has paid for shipping, that won't be refunded.
How do I track my order after its been shipped?
You can visit your tracking page on Etsy with the given order number. When you order has been shipped, you will be notified accordingly.
Where is KundanCreations Located?
Currently, we only offer online shopping however if you need an order urgently for an event, please reach out to us at 908-465-0007 to schedule a pickup.
Do you ship worldwide? How long does it take to deliver?
We deliver worldwide from New Jersey, USA. Domestic orders are delivered in approximately 3-5 business days. International shipping varies with distance but when you checkout on Etsy, you will get an estimated delivery window time frame.
Can we customize our orders?
Yes, we do customize Rajwadi Kadas for bridal occasions. Please reach out to us at 908-902-0909 if you need any specific color combinations.
How does Pre-Order Work?
For very few items, especially for our bestsellers, we offer pre-order services. This means that we are already working on it so even if the shipping shows one-month, it does arrive earlier in about 10-12 days. If you need your order in a week, though, we would advise not going for the pre-order items.